Terms and conditions

The website www.capcasamare.md is the property of SRL "CAP CASA MARE", mun. Chisinau, str. Matei Basarab 2, ap. (of) 82

Using this site implies acceptance of the terms and conditions below. We recommend reading these carefully. SRL "CAP CASA MARE" assumes the right to modify these provisions without further notification. The latest version can be found by accessing this page, called "Terms and conditions - www.capcasamare.md".
SRL "CAP CASA MARE" guarantees the user limited access, in personal interest (making online orders, information), to the website www.capcasamare.md and does not grant the user the right to download or modify the website in whole or in part, to partially or fully reproduce the site, to copy, sell/resell or exploit the site in any other way, for commercial purposes or contrary to the interests of the company SRL "CAP CASA MARE" without the prior written consent of this one.
The right to create a web link - link - to www.capcasamare.md is limited, non-exclusive, and revocable, and is granted as long as it does not cause damage of any kind to SRL "CAP CASA MARE" or the partners of "CAP CASA MARE" SRL ", and only after obtaining written or e-mail consent.

1. The copyright of SRL "CAP CASA MARE" on the information published on the website
The entire content of the website www.capcasamare.md - images, texts, graphics, symbols, web graphic elements, emails, scripts, programs, and other data - is the property of SRL "CAP CASA MARE" and its suppliers and is apparatus of the Law for the protection of copyright and the laws regarding intellectual and industrial property. The use without the written consent of SRL "CAP CASA MARE" of any elements listed above is punishable according to the legislation in force. The use of the website www.capcasamare.md is allowed, only within the limits mentioned in this document.
To report copyright infringement, you can send us your notification to the email address marketing@capcasamare.md.

2. The products and services offered by SRL "CAP CASA MARE" on the website www.capcasamare.md, price policy.
SRL "CAP CASA MARE" reserves the right to select its clients. The products sold through www.capcasamare.md are new, in the original packaging of the manufacturer, and at the time of delivery are accompanied by the tax invoice, according to the legislation in force. The products and services are offered in compliance with the provisions of this document and within the limits of the available stock. For this reason, SRL "CAP CASA MARE" assumes the right not to honor a certain order if the respective product is no longer in stock or is no longer found in the supplier's current offer.
Prices are updated periodically. The prices presented include VAT and do not include delivery costs, unless otherwise expressly specified on the website. The purchase price printed on the invoice will be the same as that established by the sales consultant SRL "CAP CASA MARE" at the time of confirming the order as a firm order, or, in the case of orders with online payment directly by credit card, this price will be the one published on the website at the time of purchase.

SRL "CAP CASA MARE" guarantees the good functioning of this site, the quality of the information presented, the correctness of the descriptions, the updating of the content, and the quality of the products on the site. The images published on the site are indicative, and certain characteristics may differ from the images.

3. Payment of products
The products ordered must be paid in advance, in full, otherwise, the delivery will not be made. Payment for the products ordered from the website www.capcasamare.md according to these "Terms and Conditions" is made through the payment processor MAIB, POS, or Bank Transfer.

Payment for your order on the website can be made in the following ways:
1. Online by bank card
2. Bank card for the courier.
3. Cash to courier
4. Bank transfer

4. Conditions and time of product delivery
The products will be delivered on the territory of the Republic of Moldova. SRL "CAP CASA MARE" reserves the right to confirm orders before honoring them by contacting customers.
If the customer is not found at the mentioned address, the order will be canceled and the products returned to the office, the customer will bear the costs of a new delivery.
The reception of the products represents the customer's acceptance that the products have arrived in good condition and correspond quantitatively and qualitatively with what was ordered and this is done at the time of signing the documents taken from our representative.
SRL "CAP CASA MARE" reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons independent of SRL "CAP CASA MARE", which include: natural disasters, fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other force majeure impediments according to European law.
The maximum amount of damages that can be paid by SRL "CAP CASA MARE" to any customer in case of non-delivery or improper delivery is the amount collected by SRL "CAP CASA MARE" from the customer.

In Chisinau, delivery is FREE from an order amount of 700 lei!
Orders over 500 are delivered for a fee of 37 lei.
Orders over 300 are delivered for a fee of 55 lei.
Orders up to 299 lei are delivered for a fee of 80 lei.

In the suburbs, the delivery cost for orders over 700 lei is 80 lei!
Delivery cost for orders up to 700 lei is 120 lei!

The minimum order value is 250 lei.

Estimated delivery times:
Delivery is carried out from Monday to Friday from 10:00 to 19:00, and on Saturday from 10:00 to 13:00.
Orders placed after 12:00 on Saturday will be delivered on Monday.
Delivery of your order is carried out the next day during the time intervals: from 10:00 to 14:00; from 14:00 to 18:00 or from 18:00 to 20:00 from the moment when the order is confirmed by our operators.

5. Return of products
The culinary preparations presented on the website are indicative, and certain characteristics may differ from the images.
SRL "CAP CASA MARE" can publish on its website products/promotions practiced by it within a certain time interval and within the limit of available stock. Thus, SRL "CAP CASA MARE" assumes the right not to honor certain orders, if the respective products are no longer part of the current offer.
In the event that a product ordered by the user/buyer cannot be delivered by SRL "CAP CASA MARE", the latter will inform the customer of this fact and will return the value of the order to the customer's account.
• If the wrong product was received, the money will be returned to the customer within the same period of maximum 15 days.
• The customer will keep the wrong product. As it is about cooked and perishable food products, they cannot be returned

• If the dishes arrive at the customer and he refuses the order without a valid reason, the order cannot be returned
SRL "CAP CASA MARE" is responsible for solving complaints or problems reported by customers in relation to the quality of the products, their delivery, or in relation to any other aspects related to the preparation, sale, and delivery of the products, after taking over the order sent through the online sales platform to the email address: deliverycapcasamare@gmail.com, marketing@capcasamare.md.
If, after the verification, it is proven that the products do not comply with the requirements mentioned by the customer in the order form, the products are replaced.
The following are exempt from the right of return:
• products prepared according to the specifications presented by the consumer or clearly customized;
• products that are likely to deteriorate or expire quickly;
• sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;
• products that are, after delivery, according to their nature, inseparably mixed with other elements;
The return of the products will be done either by courier, SRL "CAP CASA MARE"
Chișinău City, str. Matei Basarab 2, ap. (of) 82. Cap Casa Mare recommends the Customer who wishes to exercise the right of return inform the Customer Relations Service or the operator. The costs related to the return of the products are borne by the Buyer.

6. Promotions and contests
SRL "CAP CASA MARE" establishes the regulations of the promotions and contests it organizes. These regulations are made known to potential participants only through their own website. Only orders that strictly comply with the rules displayed on the website benefit from these promotions. Also, the promotions only apply to orders that are registered by the company during the time period specified in the regulation and in which the promotion is valid and only within the limit of the available stock. We do not guarantee the stock availability of the products for the promotion and we can interrupt or cancel it at any time without any prior notification.

7. Quality of hosting services, links to other sites, operating errors
The website www.capcasamare.md is hosted by the servers of a third company. SRL "CAP CASA MARE". will not be held responsible for any errors that may appear on the site, regardless of the reasons for their occurrence, including changes to the site, settings, or updates of programmed scripts. SRL "CAP CASA MARE" cannot be held responsible for errors that occur due to the use of certain browsers for visiting the www.capcasamare.md website. SRL "CAP CASA MARE" is not responsible for the content, quality, or nature of the sites that are reached through links from the www.capcasamare.md site. For the respective sites, full responsibility is borne by the owners of the sites in question.

8. Protection of personal data (privacy policy)

www.capcasamare.md has the obligation to manage the personal data that you provide about yourself in safe conditions and only for specified purposes.
The purpose of data collection is: to inform users/customers (Buyers) regarding the status of their account on www.capcasamare.md, inform users/customers regarding the evolution and status of orders, evaluate the products and services offered, commercial activities, promote products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior.
SRL "CAP CASA MARE" guarantees the security and confidentiality of the data hosted and transmitted through its computer system. This information can be used by SRL "CAP CASA MARE" to send the user order confirmation, various special offers, promotions, etc. only with the prior consent of the client. The provision of personal data to SRL "CAP CASA MARE" does not imply obligations on the part of the users and they can refuse to provide this data in any circumstances and can request their deletion from the database free of charge. Any such request/notification in order to delete them from the database will be dated, signed, and sent by the person registered in the database by e-mail to the address marketing@capcasamare.md, or by post to the address: or. Chisinau, str. Matei Basarab 2, apartment (of) 82
SRL "CAP CASA MARE" undertakes that personal data will not be disseminated to third parties, with the exception of companies with which it is in partnership relations, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safely and that the provision of this personal information is done in accordance with the legislation in force, as follows: providers of marketing services, couriers, payment/banking services, telemarketing or other services, other companies with which we can develop joint offering programs on the market of our products and services. However, personal data may be transmitted to the legal authorities to verify commercial transactions or to other legal authorities to carry out any checks justified by law, if this will be requested in accordance with the laws in force. Your personal information can also be provided to the Police, Courts, and other authorized state bodies, based on and within the limits of legal provisions and as a result of expressly formulated requests.
Due to the way in which the personal data stored by the www.capcasamare.md system are transmitted electronically, SRL "CAP CASA MARE" cannot be held responsible in any way for their loss or copying of information by unauthorized persons, through the use of interception equipment or software. Upon notification by the users, SRL "CAP CASA MARE" will take all measures and make available all the necessary files to the competent bodies empowered to solve this type of crime.
The information provided to SRL "CAP CASA MARE" is used only for the purpose for which it was entered (making orders, sending personal messages, etc.), according to the laws in force. SRL "CAP CASA MARE" does not provide your e-mail address to third parties, does not encourage spam, and does not make public the data provided by its clients without their explicit consent.
www.capcasamare.md uses security measures against the loss, alteration, or misuse of information under our control

SRL "CAP CASA MARE" cannot be held responsible for errors caused by the user's negligence regarding the security and confidentiality of his account and password. SRL "CAP CASA MARE" cannot be held responsible in any way for the loss or alteration of personal data stored by www.capcasamare.md for the purpose specified in this document.
Any access to the database with users' personal information, including any unauthorized access attempt, will be recorded in an access file. The access files will make it possible for SRL "CAP CASA MARE" to identify the persons who have accessed personal data without a legitimate reason, in order to notify the competent bodies. Any attempt to access the personal data of another user, to modify the content of the site, or to affect the performance of the server on which the site www.capcasamare.md runs, will be considered an attempt to defraud the site www.capcasamare. .md and will initiate a criminal investigation against the one or those who initiated this action.

9. Final Provisions
Any other problem caused by the products and services presented on www.capcasamare.md and which is not already dealt with by any article in this document will be resolved amicably within 30 working days from the date of the written notification of the problems, by the user.
In the event that the problem encountered is not resolved within a reasonable time (within the maximum period of 30 days), or in a satisfactory manner, please contact us for an amicable conciliation at the email address: marketing@capcasamare.md
In the event that it is not possible to resolve the conflict amicably, the competence rests with the Moldovan courts or an alternative dispute resolution body agreed upon by both parties. By agreeing to these Terms and Conditions of Use of the website www.capcasamare.md, the client fully assumes the consequences arising from the use of the website under these conditions.
The maximum amount of damages that can be paid by SRL "CAP CASA MARE" against any client is the amount collected by SRL "CAP CASA MARE" from the client.
In the event that one or more of the clauses mentioned above will be declared void or invalid, regardless of the cause, the clause declared void will not affect the validity of the other clauses, except in the case where it is closely related to the latter.
Access and use of this www.capcasamare.md are subject to the conditions of use described in this document and applicable legislation. Please read carefully the terms and conditions presented, because by accessing and using the website - sales platform www.capcasamare.md, you accept these conditions and acknowledge that any other agreements between you and SRL "CAP CASA MARE" through Cap Casa MAre are superseded by the provisions of the Terms of Use and contractual conditions.




1. When does it apply?
2. What is the purpose of this policy?
3. What is personal data?
4. For what purpose do we collect them?
MARKETING purposes
5. How do we collect them?
6. What rights do you have?
Right of access
The right to change and delete
The right to restrict processing
The right to data portability (export).
The right not to be subject to automatic action
The right to file a complaint
7. Who do we disclose data to?
8. How do we ensure data security?
9. What are the retention periods?
10. How do we treat requests from minors?
11. What do we do in case of security incidents?
12. What records do we keep?

1. When does it apply?
The privacy policy applies to the personal data of those who wish to become, are, or have been clients of SRL "CAP CASA MARE", including data collected, used, or disclosed while using our company's website, available at www.capcasamare. MD When we refer to "CAP CASA MARE", "our joint venture", "we" or "our company" in this statement, we are referring to SRL "CAP CASA MARE".
This policy is valid starting from 01.09.2022
2. What is the purpose?
When you use our website, you entrust us with some of your personal data. We understand this and appreciate it. Through everything we do, we strive to protect them and offer you the best possible control over them.
The privacy policy will help you understand what personal data we collect about you, how we use your personal data, and what options you have for their use.
We are committed to maintaining the accuracy, confidentiality, and security of your personal data. In order to be in line with the legislative changes and/or with the practical realities faced, we reserve the right to adjust this policy at any time, the changes becoming mandatory from the moment they are published on the site.

3. What is personal data?
We want you to understand as clearly as possible what "personal data" represents.
Personal data is information about an identified or identifiable person. Examples of such data: name, surname, address, telephone number, email, data related to the identity card, CNP, bank information, cookie, computer IP address, mobile device IDs, information from your web browser ( such as browser type and browser language), the actions you take on our website, etc.
4. For what purpose do we collect them?
Personal data are collected for the effective development of commercial relations, to offer you the best possible services (fast deliveries, electronic payments, etc.), to permanently improve the functionalities of our website, or to bring advertisements and promotions to your attention relevant to you.
We limit the personal data we collect to what is relevant for their particular processing. We do not process your personal data in ways that are incompatible with the purposes for which the information was
collected or subsequently authorized by you.
CONTRACTUAL data (mandatory) - for starting the process of hiring a contract and for the effective development of the commercial relationship.
Data can be collected (name, surname, phone, email, etc.) to be able to answer your questions related to our products and services (including by using a dedicated CRM type sales solution), to be able to organize the effective processing and delivery of your orders. These data are collected through dedicated forms on the website such as contact, request an offer, order online, request consultation, my account, etc. These data are generically referred to as "contractual data". Without them, your order cannot be taken over (for example: we don't know how to answer your questions), it cannot be processed (for example, fiscal documents cannot be issued to collect the value of the products, etc.) and it cannot be delivered (via courier or by other accepted methods). You will not be able to benefit from our services or products using our website, without providing this data.
We may disclose your personal data without giving you the opportunity to opt out when we use third-party processors (courier companies, online payment processors, etc.) to perform services on our behalf and according to our instructions.
Customers cannot opt ​​out of receiving e-mails related to the processing, development, and delivery of the order (or other processes associated with this purpose).
The legal basis for the processing of this data is our legitimate interests in accordance with the law № 133/2011 on the protection of personal data.

FUNCTIONAL data - for the best possible experience in using the site
Direct data can be collected (name, surname, phone, email, etc.) to ensure a better experience in using the site. The data is collected through forms on the website such as price alerts (to receive a warning when a price drops), stock alerts (to be alerted when a product appears in stock), abandoned baskets (to remind you of purchases unfinished), review request, etc.
This data is generically called "data for functional purposes".
Indirect data can be collected that can be used to create a better-structured website (eg: reports from Google Analytics, etc.). This data helps us to see the navigation flow of visitors to the site, the volume of navigation as well as other useful information relevant to the improvement of the site, in order to offer you the best possible browsing experience.
All these functionalities are designed to offer you the best information and purchase options.
If you do not agree with the use of data for this purpose, you cannot benefit from the advantages of these functionalities.
The legal basis for the collection of this data is consent (law № 133/2011 on the protection of personal data).
MARKETING data - for a better-structured website, relevant advertising, and information on social media
Personal data is collected, such as direct data (name, surname, phone, email, etc.) or indirect data (cookies, computer IP address, location, mobile device IDs, etc.).
Direct data is collected for newsletter subscriptions (sending newsletters, commercial offers, etc.). If you wish to stop receiving such materials, you can access the "unsubscribe" link located at the bottom of our company's marketing emails.

The data can also be used to display advertisements adapted to your wishes (eg: Google Remarketing, Facebook Pixel, etc.). It is possible that you will be presented with advertisements for products that you have been interested in or that you have viewed.
Our website allows you to connect with social media networks, such as Facebook (facebook.com), and Instagram (instagram.com), ("Social Media"). By logging in, the IP address and the page you are visiting from our website can be collected. A cookie is also set to allow social media applications to function correctly. You may be offered an option by your social media accounts to post information about your activities on your personal profile page in the social media network, in order to allow other users to access that information in your network.
We call these data generically "data for marketing purposes".
The legal basis for the collection of this data is consent (law № 133/2011 on the protection of personal data).
5. How do we collect them and how do you manage your consent?
When you interact with our website, we offer you the possibility to grant and withdraw your consent for the use of your data at any time.
We offer site visitors and customers who provide personal data the means to choose how we use this data. Consent regarding the processing of personal data can be requested when creating an account, when launching an order (with or without an account), when launching a form, as well as for any other purpose that involves the granting of consent, by accessing a general control panel ( cumulative or individual, for each category of data or individual purpose) or by other technical means, created for this purpose.
You will have the opportunity to explicitly give your consent to the purposes for which personal data will be used and to manage it later, in accordance with the regulations in force.

6. What rights do you have?
We make every effort to guarantee you the rights you have, in accordance with the legislation in force.
You have the right to access your personal data. Consequently, if applicable, we offer you access to the personal data we keep about you. We also offer you the opportunity to choose if you want to receive offers and promotions from us, but also to correct, modify, or delete your information.
We can limit or deny access to personal data if the efforts or expenses of providing access would be disproportionate to the risks to your privacy, or if the rights of other people, other than you, would be violated. Other reasons for denying or limiting access may include the restrictions imposed by the legislation in force or other similar, corrected aspects.
You have the right to modify and delete your personal data, especially incomplete or inaccurate data, for example, if some of the personal data you provided (phone number, e-mail address, authorized person, etc.) .) is no longer current.
We take reasonable steps to ensure that the personal data we process is viable for the intended use and accurate, complete, and current. In this sense, we rely on you to update and correct personal data to the extent necessary for the purposes for which they were collected or subsequently authorized by you.
Requests to access, modify, or delete information will be processed within 30 days.
You have the right to restrict the processing, to object to the processing of your personal data, and to request the rectification, updating, or deletion of the data under the law. This right can be exercised at any time, free of charge and without justification, with the exception of those data for which the processing represents a legal obligation.
You have the right to request portability (export) of personal data. We can limit or refuse the portability of personal data if the efforts or expenses of providing access would be disproportionate to the advantages brought in the respective case.
You have the right not to be subject to an automatic individual decision.
You have the right to submit a complaint to the National Authority for the Supervision of Personal Data Processing (A.N.S.P.D.C.P.), as well as to go to court, in accordance with the legal provisions in force

7. To whom do we disclose your data and where do we transfer it?
We collaborate with authorized electronic payment processors and internet companies: Google, Facebook, etc. - all this, for the best possible experience with our website.
We can share your personal data with contracted service providers in order to process and deliver orders (such as payment processors), in order to improve the experience of using the online store (eg: Google Analytics, etc.) or to offer services in the field of marketing, advertising and advertising (Google, Facebook, etc.), as well as for other purposes: accounting services, law, consulting, affiliates, business partners, etc. The disclosure of data is based on the fact that the services necessary for the running of our business cannot be provided by us. We make every effort to obtain a confidentiality commitment from them, which guarantees that these data are kept safe and that the provision of this personal information is done in accordance with the legislation in force. If our providers of hosting services, sending newsletters, or other similar services are transferred outside the European Economic Area (EEA), efforts are made to ensure adequate protection measures.
It is possible for us to disclose your personal data, either through the prescriptions of the law, legal process, litigation, and/or requests from the public and governmental authorities in your country of residence or outside it. We may also disclose personal information about you if we determine that disclosure is reasonably necessary to ensure compliance with our terms and conditions or to protect our operations or users. Relevant information can also be found in the announcements regarding specific data processing activities.
We may also transfer personal data in the event of an audit, or in the event of the sale or total or partial transfer of our business or assets (including in the event of a merger, acquisition, reorganization, dissolution, or liquidation).

8. How do we ensure data security?
The security of your data is important to us. We make all the necessary efforts in this regard.
We take reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, modification, and destruction, taking into account their nature. We take all internal measures to identify and ensure the security of information, the measures being regularly checked and adapted to the state of the art. Our company uses related service providers with notoriety in the market (eg: hosting services, software development services, marketing solutions, etc.) to fulfill this objective.
9. What is the retention period?
We keep the information according to the legal specifications as long as you agree.
The storage of personal data is done for the periods of time specified by the legislation in force, in order to maintain records related to the activities carried out, for the protection of legal rights and the exercise of other rights according to the law and concluded contracts, the fulfillment of possible archiving requirements, in accordance with the legal provisions. The personal data necessary to benefit from the functionalities of our website and promotional activities are stored for an indefinite period of time until your account is deleted.
10. What do we do in case of security incidents?
Informing you and the authorities is the first step. Fixing the situation is our priority.
In the event of a personal data breach, we will notify the competent data protection authorities within 72 hours, depending on the degree of risk for the client or the website visitor. Affected customers or site visitors will also be notified of the breach.
We will take all necessary measures to remedy the situations that arise, in order to protect your rights.
11. What records are kept?
We keep records to demonstrate compliance with the requirements of this policy.
We will keep relevant records about:
a. the purpose of processing personal data;
b. the categories of the persons concerned and of the personal data processed;
e. when possible, the expected retention periods for different categories of personal data;
f. a general description of the security measures used to protect personal data;
g. exercising the rights you have.