PRIVACY POLICY AND PERSONAL DATA PROTECTION
"Cap Casa Mare" SRL ("Cap Casa Mare", "the Company" or "the Operator") respects the right to privacy and is committed to ensuring the protection and confidentiality of personal data processed in connection with its activity through the website www.capcasamare.md.
This Privacy Policy ("the Policy") explains how Cap Casa Mare collects, uses, stores, protects and, where applicable, discloses the personal data of individuals who access the website, use the services available on it, place orders, contact the Company, or interact with Cap Casa Mare in any other way.
Personal data is processed in accordance with the applicable legislation of the Republic of Moldova on personal data protection, including Law No. 195/2024 on the protection of personal data, as well as other applicable regulations.
To the extent that certain provisions of the applicable legislation change, this Policy shall be interpreted and applied in accordance with the legal provisions in force.
- PERSONAL DATA CONTROLLER
The controller of personal data is:
As controller, Cap Casa Mare determines the purposes and means of processing personal data and is responsible for ensuring that the processing complies with the applicable legislation.
- WHAT "PERSONAL DATA" MEANS
"Personal data" means any information relating to an identified or identifiable natural person.
Depending on the nature of the interaction with Cap Casa Mare and the services used, only the data necessary to achieve the purposes set out in this Policy may be processed.
- CATEGORIES OF PERSONAL DATA WE PROCESS
Depending on the services used and how you interact with the website, Cap Casa Mare may process the following categories of data:
3.1. Data provided when placing an order
- first name and, where applicable, last name;
- phone number;
- email address;
- delivery address;
- locality;
- street and building number;
- house, staircase, floor, apartment;
- intercom code, where applicable;
- preferred delivery date and time slot;
- delivery instructions and comments;
- other information voluntarily provided during the order placement process.
3.2. Data regarding the order and payment In connection with orders placed, we may process information regarding:
- the products and/or services ordered;
- the order value;
- the date and time of the order;
- the selected payment method;
- the status of the order and payment;
- information necessary to confirm and fulfill the order.
In the case of card payments made through a specialized provider, Cap Casa Mare does not seek to collect or store full bank card data; this data is processed, as applicable, by the payment service provider in accordance with its own rules and legal security requirements.
3.3. Data communicated through the contact form When you contact us through the website or by email, we may process:
- first and last name;
- phone number;
- email address;
- the content of the message;
- any other data you choose to send us.
3.4. Data communicated through the "Your Business" form For collaboration requests, we may process the contact details and professional or commercial information sent by the interested party, to the extent necessary to analyze the request.
3.5. Technical data When accessing the website, certain technical data may be collected, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- date and time of access;
- pages accessed;
- information on interaction with the website;
- technical identifiers and data collected through cookies, in accordance with this Policy.
Cap Casa Mare does not seek to identify a person through technical data except to the extent necessary for the security, operation and administration of the website or to fulfill a legal obligation.
- PURPOSES OF DATA PROCESSING
Personal data is processed for the following purposes:
a) receiving, registering, confirming, processing and fulfilling orders;
b) contacting the customer to confirm or clarify an order;
c) organizing and carrying out product delivery;
d) communicating with the customer regarding order status, delivery, payment or other aspects related to order fulfillment;
e) resolving requests, complaints and claims;
f) responding to messages sent through the contact forms;
g) analyzing collaboration requests submitted through the "Your Business" form;
h) sending commercial communications and the newsletter, where the necessary consent exists or another legal basis permitted by law applies;
i) administering and improving the website;
j) ensuring website security, preventing fraud and identifying or investigating security incidents;
k) compiling statistics and analyses on website usage, under the conditions provided by applicable legislation;
l) fulfilling the legal obligations incumbent on Cap Casa Mare;
m) establishing, exercising or defending the rights and legitimate interests of Cap Casa Mare in administrative, judicial or extrajudicial proceedings.
Cap Casa Mare will not use personal data for other purposes incompatible with the purposes for which it was collected, except where permitted or required by law.
- LEGAL GROUNDS FOR PROCESSING
Depending on the specific purpose of processing, Cap Casa Mare may process personal data based on one or more of the following legal grounds:
a) performance of a contract or steps taken prior to entering into a contract, including for processing and delivering orders;
b) compliance with a legal obligation incumbent on Cap Casa Mare;
c) the consent of the data subject, where required, including for certain marketing communications and certain categories of cookies;
d) the legitimate interest of Cap Casa Mare or a third party, provided that the interests or fundamental rights and freedoms of the data subject do not override it, particularly regarding website security, fraud prevention, IT systems administration and the defense of Cap Casa Mare's rights;
e) other grounds provided by applicable legislation.
Where processing is based on consent, the data subject has the right to withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
- PRINCIPLES OF DATA PROCESSING
Cap Casa Mare processes personal data in compliance with the principles set out in applicable legislation, including:
- lawfulness, fairness and transparency;
- purpose limitation;
- data minimization;
- accuracy;
- storage limitation;
- integrity and confidentiality;
- accountability of the controller.
Cap Casa Mare aims to ensure that the data processed is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
- TO WHOM DATA MAY BE DISCLOSED
Personal data may be disclosed to third parties only when necessary to achieve the purposes set out in this Policy, or when there is a legal obligation or basis for disclosure.
Depending on the circumstances, recipients may include: a) the logistics partner AllinOne, to the extent that data transmission is necessary for organizing and carrying out delivery; b) IT, hosting, maintenance, IT security and website administration service providers; c) electronic communications and email service providers; d) payment service providers, when necessary for processing payment; e) consultants, accountants, auditors, lawyers or other service providers, when disclosure is necessary and justified; f) public authorities and institutions, courts or other authorized entities, when disclosure is required by law or necessary for exercising or defending a right.
Cap Casa Mare does not sell personal data and does not transfer it to third parties for the purpose of commercializing it.
Where the use of external providers involves processing data on behalf of Cap Casa Mare, the Company will take the necessary measures to ensure they process the data only under the conditions established by law and within the limits of applicable instructions.
- TRANSFER OF DATA TO OTHER COUNTRIES
Where, in order to provide certain services, personal data is transferred to another country or to an international organization, Cap Casa Mare will carry out such transfers only under the conditions and safeguards provided by applicable legislation.
Where necessary, the data subject will be provided with relevant information about the transfer and applicable safeguards.
- HOW LONG WE KEEP DATA
Cap Casa Mare retains personal data only for the period necessary to achieve the purposes for which it was collected, in compliance with legal obligations to retain certain categories of information.
The specific retention period may vary depending on:
- the nature of the data;
- the purpose of processing;
- the existence of a contractual relationship;
- legal archiving and record-keeping obligations;
- the need to establish, exercise or defend rights in proceedings;
- security and fraud prevention needs.
After the applicable period expires, the data will be deleted, destroyed or anonymized, as appropriate, except where its retention is necessary or required by law.
- DATA SECURITY
Cap Casa Mare applies appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorized access, as well as against other forms of unauthorized or unlawful processing.
Security measures may include, as applicable:
- access control to data;
- limiting employee and collaborator access to data necessary for performing their duties;
- security measures for IT infrastructure;
- authentication mechanisms and account protection;
- measures to prevent and detect unauthorized access;
- backup and data recovery measures;
- training for persons authorized to process personal data.
In the event of a security incident affecting personal data, Cap Casa Mare will take the measures required by applicable legislation, including, as appropriate, notifying the competent authority and/or informing the data subjects.
- COOKIES
The website www.capcasamare.md may use cookies and similar technologies to ensure the website's operation, improve user experience, compile statistics and, as applicable, for other purposes.
Cookies may be classified, depending on their purpose, into:
- strictly necessary cookies, required for the website to function and to provide requested services;
- functional cookies, used to remember certain preferences;
- analytical/statistical cookies, used to understand how the website is used;
- marketing cookies, used, as applicable, to personalize communications or advertising.
Cookies that are not strictly necessary for the website's operation will be used under the conditions provided by applicable legislation and, where necessary, only after obtaining the user's consent.
The user may modify or withdraw consent regarding optional cookies through the mechanisms made available on the website and/or through browser settings.
- COMMERCIAL COMMUNICATIONS AND NEWSLETTER
Cap Casa Mare may send newsletters and other commercial communications by email, SMS, phone or other means of communication, to the extent permitted by applicable legislation.
Where sending commercial communications is based on consent, they will be sent only after obtaining the corresponding consent.
The data subject may withdraw consent at any time and unsubscribe from commercial communications, including through the unsubscribe mechanism available in the messages sent or by contacting Cap Casa Mare at marketing@capcasamare.md.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- RIGHTS OF DATA SUBJECTS
Under the conditions and limits provided by applicable legislation, the data subject has the following rights:
13.1. Right of access You have the right to request confirmation as to whether or not Cap Casa Mare processes personal data concerning you and, under the conditions of the law, to obtain access to that data and relevant information regarding its processing.
13.2. Right to rectification You have the right to request the correction or completion of inaccurate or incomplete personal data.
13.3. Right to erasure of data Under the conditions provided by law, you may request the deletion of personal data. This right is not absolute and may be limited, including when retention of the data is necessary to fulfill a legal obligation, to establish, exercise or defend a right, or in other situations provided by applicable legislation.
13.4. Right to restriction of processing In the cases provided by law, you may request the restriction of personal data processing.
13.5. Right to data portability To the extent that the conditions provided by applicable legislation are met, you have the right to receive the personal data concerning you in a structured, commonly used, machine-readable format and, as applicable, to request that it be transmitted to another controller.
13.6. Right to object Under the conditions provided by law, you have the right to object to the processing of personal data, including, under the conditions of the law, to processing carried out for direct marketing purposes.
13.7. Right to withdraw consent Where processing is based on consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- HOW TO EXERCISE YOUR RIGHTS
To exercise your rights or obtain further information about the processing of personal data, you may contact us at:
To protect the data subject's data and prevent unauthorized disclosure, Cap Casa Mare may request additional information necessary to verify the requester's identity, to the extent permitted and necessary under applicable legislation.
Requests will be reviewed and resolved within the timeframe and conditions provided by applicable legislation.
If a request cannot be fulfilled, Cap Casa Mare will, as applicable, communicate the reasons why the request cannot be granted, within the limits provided by law.
- RIGHT TO LODGE A COMPLAINT
If you consider that the processing of your personal data violates applicable legislation or that your rights have not been respected, you have the right to lodge a complaint with the competent authority for personal data protection in the Republic of Moldova, namely the National Center for Personal Data Protection (NCPDP), without prejudice to any other rights or remedies provided by law.
Information about the supervisory authority and how to file complaints is available on the NCPDP's official website.
- PROCESSING OF MINORS' DATA
The website and services of Cap Casa Mare are not intended for the intentional collection of personal data of minors outside the situations where this is permitted by applicable legislation.
If Cap Casa Mare becomes aware that it has collected personal data of a minor in circumstances where such processing is not permitted by law, it will take the necessary measures to remedy the situation.
- DATA PROCESSING FOR MARKETING PURPOSES
Cap Casa Mare does not sell customers' personal data and does not transfer this data to third parties for their own marketing purposes, except in situations where the data subject has been duly informed and there is a valid legal basis for such processing.
Any of Cap Casa Mare's own commercial communications will be carried out in compliance with applicable legal requirements.
- LINKS TO THIRD-PARTY WEBSITES
The Cap Casa Mare website may contain links to websites or services operated by third parties.
Cap Casa Mare is not responsible for the content, security or data processing practices of these third parties. If you access such websites, we recommend that you review their applicable privacy policies.
- AMENDMENT OF THE PRIVACY POLICY
Cap Casa Marereserves the right to amend and update this Policy to reflect:
- changes in applicable legislation;
- changes in how the website operates;
- the introduction of new services or features;
- changes in data processing methods;
- organizational or operational changes within the Company.
The updated version of the Policy will be published on the website www.capcasamare.md.
In the event of substantial changes affecting the rights and interests of data subjects, Cap Casa Mare will, as applicable, take the information measures required by applicable legislation.
This Policy takes effect from the date of its approval and publication on the website.
- FINAL PROVISIONS
This Policy must be interpreted together with the other documents and policies applicable to the use of the Cap Casa Mare website and services, including, as applicable, the Terms and Conditions of Use, the Cookie Policy and other notices regarding the processing of personal data.
If a provision of this Policy conflicts with a mandatory provision of applicable legislation, the mandatory legal provision shall apply, without affecting the validity of the other provisions of the Policy.
For any questions regarding this Policy or how Cap Casa Mare processes personal data, you may contact us at:
Approved: 17.08.2026
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